Shipping policy


Shipping Policy

Order Processing Please allow 1–2 business days (up to 48 hours) for us to prepare your order. As soon as it's processed, we'll send a confirmation email with tracking details the moment your package is on its way. Please note that processing times don't include weekends or holidays.

Shipping Within the United States We currently ship to addresses within the U.S. Your available shipping options, costs, and estimated delivery windows are all shown at checkout. Keep in mind that delivery estimates start once your order has been processed and handed to the carrier — not from the moment you place it.

Flat-Rate Shipping Most orders leave our facility within 48 hours via USPS. A flat-rate shipping fee of $2.95 may apply to U.S. orders, as displayed at checkout.

Calculated Shipping Rates For orders using calculated rates, your shipping cost is worked out and shown at checkout based on your location and the delivery method you select.

Tracking Once your order ships, you'll receive an email with your tracking link. Please allow up to 24 hours for tracking to begin updating after the carrier first scans your package.

Delivery Delays Occasionally, carrier delays happen for reasons beyond our control — weather, busy holiday periods, or operational backlogs. If your tracking shows a delay, reaching out to the carrier directly is usually the fastest way to get an update.

Incorrect Address / Undeliverable Packages Please take a moment to double-check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, or is marked undeliverable by the carrier, you may be responsible for reshipping costs.

Damaged Orders If your order arrives damaged, email us within 7 days of delivery at Canidentinfo@gmail.com and include:

  • Your order number
  • Photos of the product and the shipping box (with the shipping label visible)

We review each case individually and will work with you toward a fair outcome — whether that's a replacement, store credit, or refund where appropriate.

Lost Packages / "Delivered" But Not Received If your tracking says "Delivered" but the package is nowhere to be found, please try these steps first:

  • Look around your property — front door, mailbox, side and back entrances
  • Check with household members or neighbors
  • Contact your local post office (USPS can sometimes share GPS delivery details)

If it still hasn't turned up, email Canidentinfo@gmail.com within 7 days of the delivery scan with:

  • Your order number
  • Your full shipping address
  • A short description of what happened

We'll help you open a carrier inquiry or claim where possible. Please note that Canident can't be held responsible for packages marked "Delivered" by the carrier — including cases of theft or misdelivery — but we'll do everything we can to help you investigate and explore your options. If the carrier confirms the package was genuinely lost in transit (rather than delivered), we may offer a replacement or another solution on a case-by-case basis.

Returns, Refunds & Exchanges Full details are in our Returns & Refunds Policy, but here's the short version:

  • We offer a 60-day results-based guarantee from your delivery date.
  • Unused items in their original condition may qualify for a return within that 60-day window (authorization required).
  • Return shipping costs are the customer's responsibility, unless the issue was our mistake or a confirmed defect or damage.

Need a hand? Reach us anytime at Canidentinfo@gmail.com.