Frequently Asked Questions (FAQ)
Why does your dog's dental health matter? Keeping your dog's teeth clean is about far more than fresh breath — it's central to their overall health. When plaque and tartar are left to build up, they can trigger painful problems like gum inflammation, infections, and periodontal disease. A consistent dental routine at home helps head off these issues early and supports a healthier, happier life for your pup.
What's included in the Canident Tooth Cleaner Kit? Everything you need to care for your dog's teeth from the comfort of home:
- Main Unit — the ultrasonic cleaning device that powers the whole kit
- 3x Scaler Tips — swappable tips designed to lift plaque and tartar from every angle
- Wrench — makes switching tips quick and effortless
- Dental Mirror (Value $9 — FREE) — check those tricky, hard-to-see spots with ease
- Dental Pick Set (Value $14 — FREE) — for precise clean-ups between sessions
- Charging Cable — simple USB charging so your device is always ready to go
Together, these give you a complete at-home dental care system that can help cut down on costly professional cleanings.
Do you ship worldwide? Yes — we deliver internationally. Exact delivery times depend on your country and the shipping option you choose at checkout.
How do I track my order? As soon as your order ships, we'll email you a tracking number along with a link to follow its journey. If you don't see it right away, be sure to check your spam or junk folder too.
How often should I use the Canident Kit?
- The dental scaler can be used as needed, depending on how much plaque and tartar your dog tends to build up.
Is this kit a treatment for dental problems? No — the Canident kit is designed for preventive care only and isn't meant to treat existing dental conditions. If your dog is already showing signs of a dental problem, please see your veterinarian for proper care.
My item arrived damaged — what now? We're sorry about that! Just email us at Canidentinfo@gmail.com with a clear photo of the item, and we'll send a free replacement your way as quickly as possible.
What's your return policy? We're so confident Canident works that we want you to try it risk-free for a full 60 days. If you're not seeing a real difference in your dog's dental health, simply email Canidentinfo@gmail.com within 60 days of delivery. Once your return is received and verified, we'll process your refund.
What does the 60-day guarantee cover? Our guarantee is results-based: every Canident dental kit, tooth cleaner, and accessory is protected by our 60-day, risk-free promise — with one exception. For hygiene reasons, toothpaste can't be returned once it's been opened.
What if my product stops working? Every Canident device comes with a 1-year manufacturer warranty for total peace of mind. If something goes wrong, just send us a short video showing the issue and we'll ship you a free replacement. Reach us anytime at Canidentinfo@gmail.com or through our contact form — we're always happy to help.